Guest Experience Specialist - Front Desk & Reservations

Raines Co; Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

PTO

Job summary

Raines Co. in Little Rock, Arkansas, seeks a Guest Services Associate to deliver exceptional guest experiences. You will handle inquiries, reservations, check-ins, and ensure overall satisfaction with a friendly, professional demeanor.

The role emphasizes strong communication, problem-solving, and multitasking across departments. Experience in hospitality or guest-facing positions is preferred, with standard Microsoft 365 skills required.

Qualifications

• Minimum high school diploma, GED or equivalent.
• Experience in customer service or guest-facing roles.
• Proficient with Microsoft 365 or similar office software.

Responsibilities

• Provide outstanding guest service and handle inquiries.
• Respond to guest requests and resolve concerns promptly.
• Maintain a friendly, professional demeanor at all times.
• Assist with reservations, check-ins, and information requests.
• Coordinate with housekeeping, maintenance, and other departments as needed.
• Assist with breakfast preparation and common-area upkeep as required.
• Support team during high-volume periods and meetings.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft 365

Job description

Raines Co. in Little Rock, Arkansas, seeks a Guest Services Associate to deliver exceptional guest experiences. You will handle inquiries, reservations, check-ins, and ensure overall satisfaction with a friendly, professional demeanor.

The role emphasizes strong communication, problem-solving, and multitasking across departments. Experience in hospitality or guest-facing positions is preferred, with standard Microsoft 365 skills required.