Guest Experience Lead — Front Desk

Shaner Group; Dublin (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Shaner Group is seeking a front desk associate to deliver exceptional guest services, manage check-in and check-out, and handle payments in a professional manner at our Dublin, OH property.

The role requires strong communication, a willingness to assist guests, and familiarity with computer systems. Bilingual English/Spanish is a plus, with knowledge of local attractions valued to assist guests.

Qualifications

• High school graduate or equivalent.
• Must be 18+ due to alcohol sales in the Market.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma

Tools

Computer experience

Job description

Shaner Group is seeking a front desk associate to deliver exceptional guest services, manage check-in and check-out, and handle payments in a professional manner at our Dublin, OH property.

The role requires strong communication, a willingness to assist guests, and familiarity with computer systems. Bilingual English/Spanish is a plus, with knowledge of local attractions valued to assist guests.