Front Desk Guest Services Specialist (Flexible Hours)

Shaner Group; Dublin (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Shaner Group, a Dublin, OH-based hospitality employer, is seeking a front desk receptionist to deliver superior guest services. You will handle guest check-ins and check-outs, process payments per hotel standards, and assist visitors with information and services in a friendly, professional manner.

The role requires a high school diploma, at least one year of customer service experience (hotel experience preferred), and strong communication skills. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience; hotel experience preferred.
• Ability to communicate clearly with guests, management and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions for clientele.

Responsibilities

• Provide courteous check-in/check-out for hotel guests.
• Process all payments according to established hotel requirements.
• Provide information and services to guests and visitors in a friendly, professional manner.

Skills

Customer service

Communication

Bilingual English/Spanish

Computer skills

Hotel experience

Education

High School Diploma or equivalent

Job description

Shaner Group, a Dublin, OH-based hospitality employer, is seeking a front desk receptionist to deliver superior guest services. You will handle guest check-ins and check-outs, process payments per hotel standards, and assist visitors with information and services in a friendly, professional manner.

The role requires a high school diploma, at least one year of customer service experience (hotel experience preferred), and strong communication skills. Bilingual English/Spanish is a plus.