Guest Experience Agent – Front Desk (Flexible Schedule)

Shaner Group; United States; In loco; USD 17.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off (PTO)

Eight paid holidays

Marriott hotel discounts

Two complimentary overnight stays per年

Descrizione del lavoro

Shaner Group is seeking a Guest Services Associate to greet guests, handle check-ins/outs, and provide exceptional service at a hotel property.

Responsibilities include processing payments, offering local information, coordinating with housekeeping, and producing daily reports. Requirements: high school diploma and at least 1 year of customer service experience; bilingual English/Spanish is a plus.

Competenze

• High school diploma or equivalent.
• Minimum of one year of customer service experience; previous hotel experience preferred.
• Ability to communicate effectively and professionally with guests, management, and co-workers.
• Basic computer skills; previous computer system experience preferred.
• Bilingual English/Spanish skills are a plus.
• Knowledge of local activities, attractions, and points of interest appropriate for the hotel's clientele.
• Strong customer service, problem-solving, and organizational skills.

Mansioni

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Provide exceptional guest service by welcoming guests and visitors in a friendly, professional, and courteous manner.
• Process guest check-ins and check-outs accurately and efficiently in accordance with established hotel procedures.
• Process guest payments and maintain compliance with all cash-handling, credit, and payment policies and procedures.
• Respond to guest inquiries, address complaints, and resolve concerns promptly to ensure guest satisfaction.
• Provide guests with accurate information regarding hotel services, local attractions, activities, and points of interest.
• Generate, print, and distribute daily reports to the appropriate departments and personnel.
• Communicate with Housekeeping to identify and resolve discrepancies on the room status report.
• Maintain accurate records and follow all hotel, Shaner, and franchise standards and procedures.
• Perform other duties as assigned.

Conoscenze

Customer service

Communication

Problem-solving

Organizational skills

Bilingual English/Spanish

Computer skills

Local knowledge

Formazione

High school diploma or equivalent

Strumenti

Computer systems

Descrizione del lavoro

Shaner Group is seeking a Guest Services Associate to greet guests, handle check-ins/outs, and provide exceptional service at a hotel property.

Responsibilities include processing payments, offering local information, coordinating with housekeeping, and producing daily reports. Requirements: high school diploma and at least 1 year of customer service experience; bilingual English/Spanish is a plus.