Guest Experience Lead — Front Desk

atriumhospitality; Charlotte (NC); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan with match

Health, dental, and vision insurance

Paid Time Off

DailyPay

Tuition reimbursement

Brand discounts

Descripción de la vacante

Atrium Hospitality in Charlotte, NC, is seeking a Front Desk Supervisor to oversee front desk operations and guest interactions. You will lead check-ins/outs with warmth, train teammates, and ensure smooth daily operations.

Qualified candidates have customer service and hospitality or leadership experience, a high school diploma, and comfort using hotel systems. You must be able to lift 50 lbs and stay on your feet.

Formación

• Customer service experience with people skills and patience.
• Hospitality or leadership experience preferred.
• High school diploma or equivalent.
• Tech-savvy enough to use hotel systems confidently.
• Ability to lift 50 lbs and stay on your feet.

Responsabilidades

• Oversee front desk operations and be the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Help manage daily tasks like event sheet distribution and lobby readiness.

Conocimientos

Customer service

Leadership

Tech savvy

Educación

High school diploma or equivalent

Herramientas

Hotel systems

Descripción del empleo

Atrium Hospitality in Charlotte, NC, is seeking a Front Desk Supervisor to oversee front desk operations and guest interactions. You will lead check-ins/outs with warmth, train teammates, and ensure smooth daily operations.

Qualified candidates have customer service and hospitality or leadership experience, a high school diploma, and comfort using hotel systems. You must be able to lift 50 lbs and stay on your feet.