Guest Experience Front Desk Associate

Atrium Hospitality; Norfolk (VA); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k) plan with company match

Health, dental, and vision insurance

Paid time off

DailyPay

Tuition reimbursement

Employee discounts

Job summary

Atrium Hospitality in Norfolk, VA is hiring a Front Desk Associate to manage front desk operations and serve as the go-to problem solver for guests and teammates. You will handle check-ins and check-outs with warmth and accuracy, while training new front desk staff and ensuring a smooth lobby experience.

The role requires strong customer service and hospitality background, comfort with hotel systems, and the ability to stay on your feet and lift up to 50 lbs.

Qualifications

• Customer service experience and patience.
• Experience in hospitality or leadership is preferred.
• High school diploma or equivalent is required.
• Proficient with hotel systems and computer basics.
• Ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Oversee front desk operations and assist guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheet distribution and lobby maintenance.

Skills

Customer service

Hospitality experience

Leadership

Tech savvy

Physical stamina

Education

High school diploma or equivalent

Job description

Atrium Hospitality in Norfolk, VA is hiring a Front Desk Associate to manage front desk operations and serve as the go-to problem solver for guests and teammates. You will handle check-ins and check-outs with warmth and accuracy, while training new front desk staff and ensuring a smooth lobby experience.

The role requires strong customer service and hospitality background, comfort with hotel systems, and the ability to stay on your feet and lift up to 50 lbs.