Front Desk Supervisor - Lead Guest Experience & Team

Northwood Hospitality LLC; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hotel Discounts

Paid Time Off

Employee Assistance program

Job summary

Northwood Hospitality LLC in Charlotte, North Carolina, seeks a Front Desk Supervisor to lead the front desk team, ensuring exceptional guest experiences. Ideal candidates will have strong leadership skills and a passion for hospitality.

Responsibilities include overseeing daily operations, managing check-in/check-out processes, and resolving guest inquiries. The role requires proven experience in hospitality, excellent communication skills, and the ability to work flexible shifts.

At Northwood Hospitality, we offer competitive perks such as medical benefits, hotel discounts, and paid time off.

Qualifications

• Proven experience as a Front Desk Supervisor or similar role in hospitality.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Oversee daily operations of front desk team.
• Greet guests warmly, ensuring a positive impression.
• Handle check-ins and check-outs efficiently.
• Monitor room availability and manage guest accounts.
• Resolve guest complaints in a timely manner.

Skills

Leadership skills

Customer service

Communication

Problem-solving

PMS proficiency

Tools

Hotel property management systems

Reservation systems

Job description

Northwood Hospitality LLC in Charlotte, North Carolina, seeks a Front Desk Supervisor to lead the front desk team, ensuring exceptional guest experiences. Ideal candidates will have strong leadership skills and a passion for hospitality.

Responsibilities include overseeing daily operations, managing check-in/check-out processes, and resolving guest inquiries. The role requires proven experience in hospitality, excellent communication skills, and the ability to work flexible shifts.

At Northwood Hospitality, we offer competitive perks such as medical benefits, hotel discounts, and paid time off.