Guest Experience Lead — Front Desk

Atrium Hospitality; Florida; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Career growth

401(k) match

Health coverage

Paid time off

Brand discounts

DailyPay

Tuition reimbursement

Community discounts

Wellness programs

Volunteer programs

Job summary

Atrium Hospitality is seeking a Front Desk professional to manage guest check-ins/outs, assist guests with inquiries, and support daily operations at Hilton Charlotte Airport in Charlotte, NC. The role emphasizes superior guest service, teamwork, and operational efficiency.

The position requires basic hospitality experience, a high school diploma, and comfort with hotel systems. Physical stamina is needed for ongoing guest-facing duties.

Qualifications

• Customer service experience to keep guests satisfied.
• Hospitality or leadership experience is a plus.
• High school diploma or equivalent.
• Tech-savvy enough to use hotel systems confidently.
• Ability to lift 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheets, business center support, and lobby readiness.

Skills

Customer service

Hospitality

Leadership

Tech savvy

Physical stamina

Education

High school diploma

Tools

Hotel systems

Job description

Atrium Hospitality is seeking a Front Desk professional to manage guest check-ins/outs, assist guests with inquiries, and support daily operations at Hilton Charlotte Airport in Charlotte, NC. The role emphasizes superior guest service, teamwork, and operational efficiency.

The position requires basic hospitality experience, a high school diploma, and comfort with hotel systems. Physical stamina is needed for ongoing guest-facing duties.