Guest Experience Lead: Front Desk & Reservations

StepStone Hospitality; Charlotte (NC); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Le Meridien Sheraton Charlotte Hotel is seeking a Front Desk Supervisor to lead the front desk team and ensure seamless guest experiences. You will greet guests warmly, manage check-ins/outs, and coordinate with housekeeping and service staff to resolve issues.

The ideal candidate will have strong leadership, multitasking ability, and proficiency with office and accounting software to maintain accurate guest accounts and daily revenue records.

Qualifications

• Weekdays, weekends, and holidays including AM/PM shifts.
• Experience greeting guests and directing to rooms.
• Ability to record guest information and manage reservations.
• Ability to use office and accounting software.

Responsibilities

• Greet guests and check them in at the front lobby.
• Coordinate solutions with housekeeping/service staff to resolve issues.
• Collect payment and manage room deposits.
• Settle daily cash drawer and generate receipts.
• Ensure lobby is clean and welcoming.
• Maintain high guest satisfaction through service and leadership.
• Manage reservations to optimize occupancy and ADR.
• Communicate with hotel staff to prep rooms.
• Protect financial assets and security procedures.
• Respond to guest requests and questions promptly.

Skills

Guest service

Leadership

Communication

Problem solving

Multitasking

Tools

Office software

Job description

Le Meridien Sheraton Charlotte Hotel is seeking a Front Desk Supervisor to lead the front desk team and ensure seamless guest experiences. You will greet guests warmly, manage check-ins/outs, and coordinate with housekeeping and service staff to resolve issues.

The ideal candidate will have strong leadership, multitasking ability, and proficiency with office and accounting software to maintain accurate guest accounts and daily revenue records.