Front Desk Leader: Elevate Guest Experience

Crescent Hotels & Resorts; Charlotte (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Crescent Hotels & Resorts in Charlotte, NC is seeking a Front Desk Supervisor to lead the guest services team and ensure a warm, efficient check-in experience.

You will coach associates, handle guest needs with calm professionalism, and collaborate with other departments to deliver memorable stays.

If you excel at people leadership, problem solving, and maintaining high standards of hospitality, we'd love to meet you.

Qualifications

• Experience leading front desk or guest services teams.
• Strong communication and interpersonal skills.
• Ability to resolve guest issues calmly and efficiently.

Responsibilities

• Provide day-to-day guidance and leadership to Guest Service Associates.
• Assign and communicate work responsibilities clearly while observing performance.
• Set the tone for hospitality by modeling professionalism and guest service.
• Welcome guests warmly and assist with check-in/check-out.
• Handle guest accounts, payments, and hotel systems accurately.
• Collaborate with other departments to deliver seamless guest experiences.

Skills

Leadership

Guest service

Communication

Problem-solving

Job description

Crescent Hotels & Resorts in Charlotte, NC is seeking a Front Desk Supervisor to lead the guest services team and ensure a warm, efficient check-in experience.

You will coach associates, handle guest needs with calm professionalism, and collaborate with other departments to deliver memorable stays.

If you excel at people leadership, problem solving, and maintaining high standards of hospitality, we'd love to meet you.