Front Desk Lead - Hotel Guest Experience & Growth

Atrium Hospitality; Nashville (TN); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

DailyPay

Tuition reimbursement

Exclusive discounts

Job summary

Atrium Hospitality is seeking a Front Desk Associate in Nashville for a full-time, on-site role. You will warmly check in guests, handle check-outs, and provide outstanding guest service while supporting the front desk team.

Ideal candidates have customer service experience, a high school diploma, and comfort using hotel systems. Lifting up to 50 lbs and standing for long periods are required, with opportunities for career growth and company benefits.

Qualifications

• Customer service experience focused on guest interactions.
• Leadership or hospitality experience preferred.
• High school diploma or equivalent required.
• Ability to use hotel software/systems confidently.
• Physical ability to lift 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and serve as primary guest problem solver.
• Manage guest check-ins and check-outs with warmth and accuracy.
• Train and support new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheet distribution and business center support.

Skills

Customer service

Hospitality/Leadership

High school diploma

Tech literacy

Physical stamina

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Atrium Hospitality is seeking a Front Desk Associate in Nashville for a full-time, on-site role. You will warmly check in guests, handle check-outs, and provide outstanding guest service while supporting the front desk team.

Ideal candidates have customer service experience, a high school diploma, and comfort using hotel systems. Lifting up to 50 lbs and standing for long periods are required, with opportunities for career growth and company benefits.