Front Desk Supervisor - Guest Experience & Ops Lead

Concord Hospitality Enterprises; Charlotte (NC); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises in Charlotte, NC is seeking a Front Desk Supervisor to lead a high-performing team and ensure exceptional guest service and operational consistency across our hotel operations.

You will guide training, scheduling, check-in/out, reservations, and guest requests while supporting revenue and inventory controls. The role requires strong leadership, communication, and a focus on guest satisfaction in a dynamic environment.

Qualifications

• High school diploma required; hospitality or leadership experience preferred.
• Strong leadership, communication, and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Professional, reliable, and service-focused.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in/out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby.
• Ensure compliance with safety, security, and operational procedures.

Skills

Leadership

Communication

Guest service

Multitasking

Detail-oriented

Problem-solving

Financial transactions

Computer skills

Education

High school diploma

Hospitality/leadership experience preferred

Job description

Concord Hospitality Enterprises in Charlotte, NC is seeking a Front Desk Supervisor to lead a high-performing team and ensure exceptional guest service and operational consistency across our hotel operations.

You will guide training, scheduling, check-in/out, reservations, and guest requests while supporting revenue and inventory controls. The role requires strong leadership, communication, and a focus on guest satisfaction in a dynamic environment.