Front Desk Lead: Guest Experience & Team Growth

Atrium Hospitality; Hampton (VA); Sur place; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

401(k) match

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Résumé du poste

Atrium Hospitality is hiring a Front Desk Associate in Hampton, VA. You will manage check-ins/check-outs, assist guests, and support team members at the front desk with a friendly, professional approach.

We value service, teamwork, and reliability. The role requires staying on your feet, lifting up to 50 lbs, and using hotel systems with confidence. Benefits include career growth and employee perks.

Qualifications

• Customer service experience required.
• Hospitality or leadership background preferred.
• High school diploma or equivalent required.
• Ability to use hotel systems and basic software confidently.
• Must be able to lift up to 50 lbs and stay on your feet.

Responsabilités

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Train and support new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheet distribution and lobby upkeep.

Connaissances

Customer service

Hospitality experience

Leadership

Tech literacy

Physical stamina

Formation

High school diploma or equivalent

Description du poste

Atrium Hospitality is hiring a Front Desk Associate in Hampton, VA. You will manage check-ins/check-outs, assist guests, and support team members at the front desk with a friendly, professional approach.

We value service, teamwork, and reliability. The role requires staying on your feet, lifting up to 50 lbs, and using hotel systems with confidence. Benefits include career growth and employee perks.