Front Desk Supervisor: Guest Experience Leader

Crescent-Hotels-; Charlotte (NC); On-site; USD 42,000 - 55,000; Full time

Job summary

Crescent Hotels in Charlotte, NC is seeking a Front Desk Supervisor to lead a guest-service team and ensure memorable arrivals and departures. You will coach associates, resolve issues, and uphold brand standards to deliver exceptional hospitality.

The role emphasizes problem-solving, clear communication, and proactive service, with responsibility for smooth check-ins, guest requests, and interdepartmental collaboration on a busy floor.

Qualifications

• Experience in hospitality leadership and guest service management.
• Proven ability to coach and develop front desk staff.
• Demonstrated commitment to exceptional guest experiences.
• Strong communication and conflict-resolution skills.

Responsibilities

• Provide day-to-day leadership and support to Guest Service Associates.
• Assign and communicate work responsibilities clearly while observing performance and growth.
• Model professionalism, positivity, and outstanding guest service.
• Welcome guests warmly and listen to their needs and requests.
• Ensure efficient and accurate check-in/check-out and handle guest accounts.

Skills

Natural leader

Guest-obsessed

Calm under pressure

Problem solver

Excellent communicator

Diplomatic and patient

Detail-oriented

Team player

Adaptable and dependable

Professional and positive

Job description

Crescent Hotels in Charlotte, NC is seeking a Front Desk Supervisor to lead a guest-service team and ensure memorable arrivals and departures. You will coach associates, resolve issues, and uphold brand standards to deliver exceptional hospitality.

The role emphasizes problem-solving, clear communication, and proactive service, with responsibility for smooth check-ins, guest requests, and interdepartmental collaboration on a busy floor.