Part-Time Front Desk & Guest Experience Agent

Prospera Management Inc.; Anaheim (CA); On-site; USD 51,577,000 - 63,039,000; Full time

Job summary

Hyatt Place Anaheim Convention Center is seeking a Guest Service Agent to deliver exceptional guest experiences at the front desk. You will greet guests, manage check-ins and check-outs, and coordinate with housekeeping to keep rooms ready, while maintaining high service standards.

Strong communication, organizational skills, and attention to detail are essential. The role requires availability on weekends and holidays, with a professional appearance and reliable punctuality.

Qualifications

• Minimum of 1 year of progressive experience in hotel front desk.
• Strong customer-service orientation and professional appearance.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet and assist guests during check-in/check-out.
• Address guest inquiries and resolve complaints promptly and courteously.
• Collaborate with housekeeping and maintenance to ensure rooms are ready.
• Handle daily front desk operations including cash transactions and shift reports.
• Provide information on hotel services, amenities and local attractions.
• Adhere to hotel policies and procedures and maintain a welcoming environment.

Skills

Attention to detail

Organizational skills

Effective communication

Multitasking

Verbal and written communication

Job description

Hyatt Place Anaheim Convention Center is seeking a Guest Service Agent to deliver exceptional guest experiences at the front desk. You will greet guests, manage check-ins and check-outs, and coordinate with housekeeping to keep rooms ready, while maintaining high service standards.

Strong communication, organizational skills, and attention to detail are essential. The role requires availability on weekends and holidays, with a professional appearance and reliable punctuality.