Front Desk Guest Service Agent – Anaheim

Prospera Management; Anaheim (CA); On-site; USD 28,000 - 29,000; Full time

Job summary

Hyatt Place Anaheim Convention Center is seeking a Guest Service Agent to manage check-ins and check-outs and to deliver outstanding guest experiences at the front desk. The role emphasizes meticulous attention to detail, professional communication, and teamwork with housekeeping and maintenance.

We value strong customer service skills, the ability to multitask in a fast-paced environment, and a courteous, guest-focused demeanor.

Qualifications

• Minimum 1 year progressive experience in hotel front desk.
• Must be at least 18 years old.
• Excellent customer service and communication skills.

Responsibilities

• Greet and assist guests during check-in and check-out, ensuring a smooth and pleasant experience
• Address guest inquiries and resolve complaints promptly and courteously
• Collaborate with housekeeping and maintenance to ensure rooms are ready and issues are addressed
• Handle daily front desk operations, including cash transactions and shift reports
• Be knowledgeable about hotel services, amenities, and local attractions to provide helpful information to guests
• Uphold and follow hotel policies and procedures to ensure compliance
• Create a welcoming and friendly environment for guests and team members

Skills

Front desk experience

Customer service

Communication skills

Time management

Attention to detail

Job description

Hyatt Place Anaheim Convention Center is seeking a Guest Service Agent to manage check-ins and check-outs and to deliver outstanding guest experiences at the front desk. The role emphasizes meticulous attention to detail, professional communication, and teamwork with housekeeping and maintenance.

We value strong customer service skills, the ability to multitask in a fast-paced environment, and a courteous, guest-focused demeanor.