Guest Experience Lead — Front Desk Supervisor

Prospera Management; Anaheim (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

SpringHill Suites & Fairfield by Marriott in Anaheim, CA is seeking an enthusiastic Front Office Supervisor to lead our front desk team and ensure a memorable guest experience.

This role oversees check-ins/check-outs, trains staff, coordinates with housekeeping, handles guest inquiries, and upholds service standards in a fast-paced hospitality environment. Some weekend/holiday availability required.

Qualifications

• At least 1 year of front desk experience.
• Must be at least 18 years old.

Responsibilities

• Supervise front desk operations to ensure guest service is efficient and friendly.
• Train, mentor, and support front desk staff to maintain high standards.
• Handle guest check-ins and check-outs for a seamless experience.
• Address and resolve guest inquiries and complaints promptly and professionally.
• Coordinate with housekeeping and maintenance for room readiness and service issues.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests.

Skills

Multitasking

Customer service

Communication

Team leadership

Problem solving

Education

High School

Job description

SpringHill Suites & Fairfield by Marriott in Anaheim, CA is seeking an enthusiastic Front Office Supervisor to lead our front desk team and ensure a memorable guest experience.

This role oversees check-ins/check-outs, trains staff, coordinates with housekeeping, handles guest inquiries, and upholds service standards in a fast-paced hospitality environment. Some weekend/holiday availability required.