Luxury Front Desk Supervisor — Guest Experience Leader

The Westin Anaheim Resort; Anaheim (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Marriott associate perks

Competitive benefits

Job summary

The Westin Anaheim Resort in Anaheim, California seeks a Front Office Supervisor to oversee Front Desk operations, ensuring superior guest service and smooth check-in/check-out processes. The role leads Front Office staff, sets performance goals, and maintains staffing aligned with budget and hotel standards.

Collaborating with Housekeeping, Engineering, Food & Beverage to deliver a seamless, luxury guest experience is essential, with a focus on leadership, accountability, and continuous

Qualifications

• Experience in elevated guest service (4-5 Diamond/Stars) preferred.
• Degree in Hotel Management or Hospitality preferred.
• Ability to lead a team and manage operations effectively.

Responsibilities

• Oversee Front Desk, Front Services, and Guest Services operations daily.
• Hire, train, and mentor staff in line with policies and laws.
• Set goals, monitor performance, and provide feedback and recognition.
• Ensure staffing levels meet business needs and budgets.
• Communicate with departments to deliver a luxury guest experience.

Skills

Executive leadership

Guest service

Communication skills

Multitasking

Education

Hotel/Restaurant Management degree

Hospitality or Business Administration degree

Tools

Property Management System

Lightspeed

GXP

Job description

The Westin Anaheim Resort in Anaheim, California seeks a Front Office Supervisor to oversee Front Desk operations, ensuring superior guest service and smooth check-in/check-out processes. The role leads Front Office staff, sets performance goals, and maintains staffing aligned with budget and hotel standards.

Collaborating with Housekeeping, Engineering, Food & Beverage to deliver a seamless, luxury guest experience is essential, with a focus on leadership, accountability, and continuous