Front Desk Supervisor — Create Memorable Stays

Sonesta Hotels; Anaheim (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA with Company Match

401(k) Match

Paid Vacation

Paid Sick Time

Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Employee Discounts

Employee Discounts

Job summary

Sonesta International Hotels, Anaheim, is seeking a Front Desk Supervisor to lead the front desk team and ensure welcoming, seamless guest experiences from check-in to check-out. This role suits someone who thrives in a fast-paced hospitality setting and enjoys balancing guest service with daily hotel operations.

You will oversee reservations, handle guest inquiries, manage cash and POS transactions, and collaborate with Housekeeping, Engineering, and F&B to deliver memorable stays.

Qualifications

• Previous hotel, Front Desk, hospitality, retail, or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Experience using PMS systems, reservations platforms, POS systems, and handling cash transactions preferred.
• Strong attention to detail, organization, and problem-solving skills.
• Positive, collaborative, and service-focused mindset.
• Ability to handle guest concerns professionally and create positive guest experiences.
• Flexible availability including mornings, evenings, weekends, holidays, and overnight shifts as needed.
• A passion for hospitality, teamwork, guest engagement, and creating memorable stays for every guest.

Responsibilities

• Welcome guests warmly and provide exceptional customer service during check-in, check-out, and throughout the guest stay.
• Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.
• Process guest transactions, payments, and cash handling procedures accurately using PMS (Property Management System) and POS (Point of Sale) computer systems.
• Respond quickly and professionally to guest concerns, service requests, and guest recovery situations to ensure guest satisfaction.
• Maintain strong knowledge of hotel amenities, services, local attractions, promotions, and loyalty programs.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support smooth hotel operations.
• Assist with room inventory management, upselling opportunities, and operational communication across departments.
• Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.
• Follow hotel operational procedures, brand standards, safety guidelines, and guest service expectations at all times.
• Support VIP arrivals, group check-ins, and special guest experiences as needed.
• Any other duties as assigned.

Skills

Front Desk Ops

Guest Service

Cash Handling

PMS Systems

Reservations

Team Collaboration

Tools

PMS Systems

POS Systems

Reservations Platforms

Job description

Sonesta International Hotels, Anaheim, is seeking a Front Desk Supervisor to lead the front desk team and ensure welcoming, seamless guest experiences from check-in to check-out. This role suits someone who thrives in a fast-paced hospitality setting and enjoys balancing guest service with daily hotel operations.

You will oversee reservations, handle guest inquiries, manage cash and POS transactions, and collaborate with Housekeeping, Engineering, and F&B to deliver memorable stays.