Guest Experience Lead — Flexible Scheduling & Growth

McDonald's Restaurants Limited; Upper Darby (Delaware County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible hourly starting rate

Flexible scheduling

Paid sick leave and/or paid time off

Tuition reimbursement and/or教育al aid

Training and advancement opportunities

Employee discounts and free meals

Job summary

McDonald’s is seeking a Guest Experience Lead at a locally owned restaurant to create memorable guest interactions and lead a positive in-restaurant atmosphere. This role offers flexible scheduling and opportunities to advance within the franchise network.

Success hinges on a hospitable demeanor, genuine desire to help customers and teammates, and strong communication to anticipate guest needs and resolve concerns promptly.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the experience: Check in with guests and ensure they are enjoying themselves.
• Be the solution: Handle guest concerns and provide resolution to their satisfaction.
• Understand that teamwork is key: Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know: Share insights into promotions and benefits of the McDonald’s App, Mobile Order & Pay features

Skills

Hospitality mindset

Customer service passion

Willingness to learn

Communication skills

Job description

McDonald’s is seeking a Guest Experience Lead at a locally owned restaurant to create memorable guest interactions and lead a positive in-restaurant atmosphere. This role offers flexible scheduling and opportunities to advance within the franchise network.

Success hinges on a hospitable demeanor, genuine desire to help customers and teammates, and strong communication to anticipate guest needs and resolve concerns promptly.