Guest Experience Lead: Flexible Hours & Growth

McDonald's Restaurants Limited; Eddystone (Delaware County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible hourly rate

Flexible scheduling

Paid time off

Tuition reimbursement

Training and advancement opportunities

Employee discounts

Free meals

Job summary

McDonald’s Restaurants Limited is seeking a Guest Experience Lead for a franchisee-owned McDonald’s location. This full-time role puts you in charge of ensuring guests have an enjoyable visit and receive attentive service from a welcoming team.

You’ll work with colleagues to resolve concerns, maintain a clean, friendly environment, and highlight benefits of the McDonald’s App and Mobile Order & Pay features to guests.

Qualifications

• Humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience and ensure guests are enjoying themselves.
• Address guest concerns and provide resolutions to their satisfaction.
• Collaborate with team to maintain a welcoming, clean restaurant environment.
• Promote promotions and benefits of using the McDonald’s App, Mobile Order & Pay features.

Skills

Communication skills

Customer service

Willingness to learn

Team collaboration

Job description

McDonald’s Restaurants Limited is seeking a Guest Experience Lead for a franchisee-owned McDonald’s location. This full-time role puts you in charge of ensuring guests have an enjoyable visit and receive attentive service from a welcoming team.

You’ll work with colleagues to resolve concerns, maintain a clean, friendly environment, and highlight benefits of the McDonald’s App and Mobile Order & Pay features to guests.