Guest Experience Lead — Flexible Hours & Growth

McDonald's Restaurants Limited; Bedford (IN); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Meal discounts and free meals

Paid time off

Tuition reimbursement

Training and advancement

Weekly pay

Medical, dental, and vision benefits

Employee discounts

Paid sick leave

Direct deposit payroll

Job summary

McDonald's Corporation and McDonald's USA, LLC invites a Guest Experience Lead to oversee the guest experience, ensuring guests enjoy their visit and feel valued. You will address concerns, collaborate with the team to maintain a clean and welcoming environment, and promote promotions and the McDonald’s App benefits.

You’ll thrive in a fast-paced, customer-facing role with opportunities for growth, flexible scheduling, and a supportive team culture at McDonald’s.

Qualifications

• A humble and hospitable demeanor is essential.
• Passion for helping and serving customers and team members.
• Willingness to learn and grow in a fast-paced environment.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience and check in with guests to ensure they are enjoying themselves.
• Resolve guest concerns and ensure satisfaction.
• Collaborate with team to maintain a welcoming, clean restaurant environment.
• Provide insight into promotions and McDonald’s App benefits.

Skills

Hospitable demeanor

Customer service

Effective communication

Teamwork

Job description

McDonald's Corporation and McDonald's USA, LLC invites a Guest Experience Lead to oversee the guest experience, ensuring guests enjoy their visit and feel valued. You will address concerns, collaborate with the team to maintain a clean and welcoming environment, and promote promotions and the McDonald’s App benefits.

You’ll thrive in a fast-paced, customer-facing role with opportunities for growth, flexible scheduling, and a supportive team culture at McDonald’s.