Guest Experience Lead — Flexible, Growth‑Driven Role

McDonald's; Windermere (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay (hourly)

Employee discounts

Free meals

Paid sick leave / PTO

Tuition reimbursement

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s is hiring a Guest Experience Leader to help create a welcoming restaurant environment and ensure guests have a positive experience. You will engage with guests, resolve concerns, and support the team in delivering fast, friendly service.

This role emphasizes strong communication, a helpful attitude, and a willingness to learn about promotions and benefits of using McDonald’s App.

Qualifications

• Humble and hospitable demeanor.
• Passion for helping customers and teammates.
• Willingness to learn and grow in a fast-paced environment.
• Ability to communicate clearly and anticipate guest needs.

Responsibilities

• Lead the guest experience and check in with guests to ensure enjoyment.
• Address guest concerns and resolve them to satisfaction.
• Work with the team to keep a welcoming, friendly, and clean restaurant.
• Promote and explain McDonald’s App, Mobile Order & Pay benefits.

Skills

Humility

Hospitality

Communication

Customer need anticipation

Job description

McDonald’s is hiring a Guest Experience Leader to help create a welcoming restaurant environment and ensure guests have a positive experience. You will engage with guests, resolve concerns, and support the team in delivering fast, friendly service.

This role emphasizes strong communication, a helpful attitude, and a willingness to learn about promotions and benefits of using McDonald’s App.