Guest Experience Leader - Flexible Scheduling & Growth

McDonald's Restaurants Limited; McKees Rocks (Allegheny County); On-site; USD 17,000 - 22,000; Full time

Job summary

McDonald's Restaurants Limited is seeking a Guest Experience Leader to warmly welcome guests and assist with orders in a fast-paced, family-friendly setting. You’ll guide guests through digital kiosks, help those needing extra assistance, and ensure the lobby remains inviting and clean.

This role emphasizes customer service excellence and opportunities to grow within a supportive team. We value a positive, energetic attitude and the ability to engage with guests of all ages, especially families.

Qualifications

• No prior restaurant experience required; training provided.
• Excellent communication and a friendly, professional demeanor.
• Ability to work in a fast-paced, team environment.

Responsibilities

• Greet guests with a friendly and welcoming attitude.
• Assist guests with ordering and using our digital kiosks.
• Help guests who may need extra assistance.
• Check on guests after they receive their food to make sure everything is right.
• Help keep the lobby and guest areas clean, organized, and inviting.
• Create fun and memorable experiences for children and families.
• Handle guest questions and concerns professionally.
• Help resolve simple service issues whenever possible.
• Communicate guest feedback to managers and the restaurant team.
• Look for opportunities to turn an ordinary McDonald’s visit into a feel-good moment.

Skills

People skills

Positive attitude

Dependable

Customer service

Team player

Friendly demeanor

Guest engagement

Growth mindset

Job description

McDonald's Restaurants Limited is seeking a Guest Experience Leader to warmly welcome guests and assist with orders in a fast-paced, family-friendly setting. You’ll guide guests through digital kiosks, help those needing extra assistance, and ensure the lobby remains inviting and clean.

This role emphasizes customer service excellence and opportunities to grow within a supportive team. We value a positive, energetic attitude and the ability to engage with guests of all ages, especially families.