Guest Experience Lead — Flexible Hours, Growth & Perks

McDonald's Restaurants Limited; Waldorf (MD); On-site; USD 2,204,000 - 2,480,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training and advancement

Weekly direct deposit

401k

Medical/dental/vision

Job summary

McDonald’s is seeking a Guest Experience Leader to drive the guest experience on the floor. You will check in with guests, ensure they are enjoying themselves, and resolve concerns promptly to maintain satisfaction.

You’ll work closely with the team to keep the restaurant welcoming and clean while promoting app benefits. Successful candidates show hospitality, a desire to learn, excellent communication, and a passion for helping others.

Qualifications

• Friendly and welcoming demeanor.
• Passion for helping customers and teammates.
• Desire to learn and grow within the role.
• Ability to anticipate customer needs and communicate effectively.

Responsibilities

• Lead the guest experience and ensure guests are enjoying themselves.
• Address guest concerns and resolve to satisfaction.
• Collaborate with team to maintain a welcoming, clean restaurant.
• Promote McDonald’s App benefits and promotions to guests.

Skills

Hospitality

Customer service

Teamwork

Communication

Job description

McDonald’s is seeking a Guest Experience Leader to drive the guest experience on the floor. You will check in with guests, ensure they are enjoying themselves, and resolve concerns promptly to maintain satisfaction.

You’ll work closely with the team to keep the restaurant welcoming and clean while promoting app benefits. Successful candidates show hospitality, a desire to learn, excellent communication, and a passion for helping others.