Guest Experience Lead — Flexible Hours & Growth

McDonald's Restaurants Limited; Upper Chichester Township (Delaware County); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Flexible hourly starting rate

Flexible scheduling

Paid sick leave and/or paid time off

Tuition reimbursement and/or education

Training and advancement opportunities

Employee discounts and free meals

Job summary

McDonald’s Restaurants Limited is seeking a Guest Experience Lead in a local franchisee-owned restaurant. You will help shape the guest experience through friendly service, efficient order handling, and welcoming teamwork.

You will collaborate with the crew to maintain cleanliness, support promotions, and resolve guest concerns promptly, while growing with a company that values diversity and opportunity.

Qualifications

• Must have a friendly, hospitable demeanor.
• Strong communication and active listening skills.
• Ability to work well in a fast-paced team.
• Willingness to learn and grow on the job.

Responsibilities

• Lead the guest experience by greeting guests and ensuring a positive dining experience.
• Handle guest concerns and provide prompt resolutions to satisfaction.
• Collaborate with the crew to maintain a clean, welcoming restaurant environment.
• Promote and explain promotions and app features (McDonald’s App, Mobile Order & Pay).

Skills

Hospitality mindset

Effective communication

Teamwork

Customer service

Job description

McDonald’s Restaurants Limited is seeking a Guest Experience Lead in a local franchisee-owned restaurant. You will help shape the guest experience through friendly service, efficient order handling, and welcoming teamwork.

You will collaborate with the crew to maintain cleanliness, support promotions, and resolve guest concerns promptly, while growing with a company that values diversity and opportunity.