Guest Experience Lead — Flexible Schedule

Ulta Beauty, Inc.; Manteca (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Dental

Vision

Life insurance

Disability benefits

Job summary

Ulta Beauty is hiring a Guest Coordinator to engage guests, promote salon services, and support the Experience Manager and team. You will handle bookings, assist with events, and build guest relationships in-store, delivering a 360° guest experience while meeting service and sales goals.

The role requires strong communication, customer service, and the ability to work a flexible schedule, including evenings and weekends, with a focus on corporate standards and a premium guest experience.

Qualifications

• High school diploma preferred.
• At least 1 year of relevant work experience.
• Strong guest service and sales capabilities.
• Excellent communication and problem-solving skills.
• Ability to work flexible schedule including weekends.

Responsibilities

• Assist guests by promoting Ulta Beauty services and products.
• Answer salon calls, manage bookings, and guest records.
• Support service providers and aid in event and promotions.
• Maintain store cleanliness and compliance with policies.
• Build guest relationships and drive loyalty program adoption.

Skills

Customer service

Sales techniques

Communication skills

Troubleshooting

Team collaboration

Education

High school diploma (Preferred)

Tools

POS system

Apple devices

Booking system

Job description

Ulta Beauty is hiring a Guest Coordinator to engage guests, promote salon services, and support the Experience Manager and team. You will handle bookings, assist with events, and build guest relationships in-store, delivering a 360° guest experience while meeting service and sales goals.

The role requires strong communication, customer service, and the ability to work a flexible schedule, including evenings and weekends, with a focus on corporate standards and a premium guest experience.