Guest Experience Lead – Salon & Services

Ulta Beauty, Inc.; Dublin (CA); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision benefits

Life and disability benefits

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage guests and promote salon services and products both in-store and over the phone. You will support the Experience Manager and Service team with appointment bookings and guest service excellence.

The role emphasizes delivering a 360° guest experience, meeting sales goals, and maintaining compliance with store policies. Flexible scheduling and a focus on teamwork are required.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience or equivalent education.

Responsibilities

• Engage with guests in-store and over the phone to promote Ulta Beauty services and products.
• Handle sales, refunds, and exchanges with courteous service.
• Book appointments and support in-store events to enhance guest experience and achieve sales goals.
• Maintain knowledge of salon services, products, and promotions to drive add-on services.

Skills

Basic technology proficiency

Sales competency

Customer relationship building

Strong communication

Teamwork and independence

Education

High school diploma

Tools

Point of Sale system

Apple devices

Services Booking System

Job description

Ulta Beauty is seeking a Guest Coordinator to engage guests and promote salon services and products both in-store and over the phone. You will support the Experience Manager and Service team with appointment bookings and guest service excellence.

The role emphasizes delivering a 360° guest experience, meeting sales goals, and maintaining compliance with store policies. Flexible scheduling and a focus on teamwork are required.