Guest Experience Lead

Ulta Beauty, Inc.; Deerfield Beach (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage with guests, promote salon services, and support the Experience Manager and Assistant Services Manager. This role blends phone and in-person guest interactions with a focus on performance, people, and process within our beauty retailer environment.

The candidate should have strong guest service skills, knowledge of salon services, and the ability to work across the store to drive service and retail goals while maintaining Ulta Beauty standards.

Qualifications

• Proficient with basic technology (POS system, Apple devices, Services Booking System).
• Demonstrate significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Strong communication skills.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.

Responsibilities

• Contribute to meeting or exceeding store goals related to retail and service sales, guest loyalty, retail shrink, and omni-channel sales.
• Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas.
• Courteously handle sales, refunds and exchanges.
• Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system and guest records.
• Build the services business by informing guests of current promotions and events and inviting them to try services and products.
• Influence and support service providers in appointment pages, rebooking, and new guest acquisition.
• Book appointments for and support the execution of services and in-store events.
• Stay informed on industry trends, products, and services to better serve guests.
• Maintain attendance.

Skills

POS system

Apple devices

Services Booking System

Sales proficiency

Product knowledge

Customer relationships

Communication skills

Troubleshooting

Teamwork

Education

High school diploma

Job description

Ulta Beauty is seeking a Guest Coordinator to engage with guests, promote salon services, and support the Experience Manager and Assistant Services Manager. This role blends phone and in-person guest interactions with a focus on performance, people, and process within our beauty retailer environment.

The candidate should have strong guest service skills, knowledge of salon services, and the ability to work across the store to drive service and retail goals while maintaining Ulta Beauty standards.