Guest Experience Lead: Event & Ice Rink Ops

Viejas; California; On-site; USD 19,000 - 28,000; Full time

Job summary

Viejas Outlet Center seeks an Event Staff Lead to deliver excellent guest service across show court, fountain, bowling center, and ice skating rink areas. You will monitor activities, enforce rules, and report irregularities to supervisors or security.

The role includes operating the cash register, handling skate rentals and bowling reservations, supervising on-ice sessions, maintaining a clean, safe environment, and occasionally supporting special events outside hours.

Qualifications

• Provides excellent customer service to guests.
• Operates cash register and handles cash accurately.
• Monitors activities and enforces venue rules.
• Monitors safety and reports irregularities to supervisor/security.

Responsibilities

• Operates cash register to collect cash and give change.
• Rents and dispenses rental skates and handles bowlingReservations and shoe rental.
• Supervises and monitors on-ice sessions to ensure safety.
• Keeps work area clean and sanitary; assists maintenance as needed.

Job description

Viejas Outlet Center seeks an Event Staff Lead to deliver excellent guest service across show court, fountain, bowling center, and ice skating rink areas. You will monitor activities, enforce rules, and report irregularities to supervisors or security.

The role includes operating the cash register, handling skate rentals and bowling reservations, supervising on-ice sessions, maintaining a clean, safe environment, and occasionally supporting special events outside hours.