VOC Event Staff Lead

Viejas; California; On-site; USD 19,000 - 28,000; Full time

Job summary

Viejas Outlet Center seeks an Event Staff Lead to deliver excellent guest service across show court, fountain, bowling center, and ice skating rink areas. You will monitor activities, enforce rules, and report irregularities to supervisors or security.

The role includes operating the cash register, handling skate rentals and bowling reservations, supervising on-ice sessions, maintaining a clean, safe environment, and occasionally supporting special events outside hours.

Qualifications

• Provides excellent customer service to guests.
• Operates cash register and handles cash accurately.
• Monitors activities and enforces venue rules.
• Monitors safety and reports irregularities to supervisor/security.

Responsibilities

• Operates cash register to collect cash and give change.
• Rents and dispenses rental skates and handles bowlingReservations and shoe rental.
• Supervises and monitors on-ice sessions to ensure safety.
• Keeps work area clean and sanitary; assists maintenance as needed.

Job description

VOC Event Staff Lead# Elevate Your Career Journey## VOC Event Staff LeadApply: Viejas Outlet Center: Full time: Posted 2 Days Ago: JR100951Job SummaryUnder minimal supervision, provides excellent customer service to guests in the assigned areas, not limited to show court/fountain, bowling center, and/or ice skating rink. Monitors activities in the assigned area to ensure that all guests are complying with the rules and regulations. Watches and reports irregularities to supervisor and/or security personnel in case of emergency. Provides general cleaning of work location. Operates cash register to collect cash and make changes. Coordinates and trains team members on work duties and departmental policies and procedures.Job DescriptionOperates the cash register to collect cash and make change as appropriate. • Removes and records amount of cash in register at the end of shift. • Rents and dispenses rental skates to guests upon purchase of tickets. • Supervises and monitors (on ice) the public skating sessions and ensure safe environment is maintained. • Cleans skate with cloth or buffing tools and places them on shelf according to size. • Oversees the registration desk including making bowling reservations, lane assignments, and bowling shoe rental. • Monitors activities in the assigned area to ensure that all guests are complying with the rules and regulations. • Ensures adherence to the rules and regulations by issuing warnings to guests of safety infractions such as types of footwear, horse playing, climbing on rocks and wading in the pools, skate violations, or asking guests to leave the area. • Watches and reports irregularities, such as fire hazards, lost children, and alcoholic beverage violations. • Notifies supervisor and security personnel in case of emergency. • Assists guests and/or emergency personnel as needed. • Keeps surrounding work area clear and free from trash, debris, glasses, plates, etc. This includes floors (vacuuming/sweeping), walls, fixtures, table tops, counter tops, seats and service areas. • Cleans restrooms, which includes taking out the trash, cleaning the mirrors and floors, wiping down the sink, etc. • Ensures that a clean, safe, hazard-free work environment is maintained. • Timely responds and resolves guest inquiries in the assigned areas while ensuring guest satisfaction. • Assists maintenance and/or Viejas Outlet Management as needed during inclement weather. • May be required to work special events outside regular operational hours. • Maintains knowledge of current marketing promotions and/or special events. • Attends all scheduled team member meetings and trainings. • Adheres to all company and department policies, procedures, and standard operating guidelines. • Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained. • Performs all other duties as assigned • Does not provide supervision to others.**Hiring Preference**The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.