VOC Event Staff

Viejas Casino & Resort; Viejas (CA); Sur place; USD 2 066 000 - 2 755 000; Temps partiel

Résumé du poste

Viejas Casino & Resort in California is seeking staff for guest services in skating and arcade areas. You will help guests, collect cash, rent skates, and enforce safety rules while maintaining a clean, welcoming environment.

Responsibilities include supervising public skating, bowling desk duties, and responding to emergencies or inquiries. The role requires flexibility for evenings, weekends, and outdoor work in varying weather.

Qualifications

• 0 to 1 years of related experience and/or training.
• Good verbal, written, and interpersonal communication skills; interacts well with children.
• Bilingual in Spanish is a plus.
• Demonstrated high degree of good judgment.
• Good skating skill preferred.
• Knowledge of proper cash handling procedures.
• Knowledge of opening and closing procedures.
• Must be able to take initiative and demonstrate accountability and reliability.
• Responsible, dependable, work well with others and enthusiastic.
• Ability to work flexible schedule including evenings, weekends, and holidays.
• Ability to work outdoors in inclement weather (rain, snow, wind, etc.)

Responsabilités

• Operates the cash register to collect cash and make change as appropriate.
• Removes and records amount of cash in register at the end of shift.
• Rents and dispenses rental skates to guests upon purchase of tickets.
• Supervises and monitors (on ice) public skating sessions and maintains a safe environment.
• Cleans skates with cloth or buffing tools and shelves them by size.
• Oversees the registration desk including bowling reservations, lane assignments, and shoe rental.
• Monitors activities to ensure guests comply with rules and regulations.
• Issues warnings for safety infractions and reports violations.
• Watches and reports irregularities (fire hazards, lost children, alcohol violations).
• Notifies supervisor and security personnel in case of emergency.
• Assists guests and/or emergency personnel as needed.
• Keeps work area clean and free from trash, debris, etc.
• Cleans restrooms, takes out trash, cleaners mirrors and floors.
• Maintains a clean, safe, hazard-free work environment.
• Responds to guest inquiries and resolves issues promptly.
• Assists maintenance and Viejas Outlet Management during inclement weather.
• May work special events outside normal hours.
• Keeps knowledge of current promotions and events.
• Attends scheduled team meetings and trainings.
• Adheres to company/department policies and SOPs.
• Follows hygiene and safety standards.

Connaissances

Customer service

Cash handling

Verbal & written comms

Bilingual Spanish

Teamwork

Skating skills

Outils

Cash register

Description du poste

Job Summary

Under minimal supervision, provides excellent customer service to guests in the assigned areas, not limited to show court/fountain, arcade room, bowling center, and/or ice skating rink. Monitors activities in the assigned area to ensure that all guests are complying with the rules and regulations. Watches and reports irregularities to supervisor and&or security personnel in case of emergency. Provides general cleaning of work location. Operates cash register to collect cash and make changes.

Job Description

• Operates the cash register to collect cash and make change as appropriate.
• Removes and records amount of cash in register at the end of shift.
• Rents and dispenses rental skates to guests upon purchase of tickets.
• Supervises and monitors (on ice) the public skating sessions and ensure safe environment is maintained.
• Cleans skate with cloth or buffing tools and places them on shelf according to size.
• Oversees the registration desk including making bowling reservations, lane assignments, and bowling shoe rental.
• Monitors activities in the assigned area to ensure that all guests are complying with the rules and regulations.
• Ensures adherence to the rules and regulations by issuing warnings to guests of safety infractions such as types of footwear, horse playing, climbing on rocks and wading in the pools, skate violations, or asking guests to leave the area.
• Watches and reports irregularities, such as fire hazards, lost children, and alcoholic beverage violations.
• Notifies supervisor and security personnel in case of emergency.
• Assists guests and/or emergency personnel as needed.
• Keeps surrounding work area clear and free from trash, debris, glasses, plates, etc. This includes floors (vacuuming/sweeping), walls, fixtures, table tops, counter tops, seats and service areas.
• Cleans restrooms, which includes taking out the trash, cleaning the mirrors and floors, wiping down the sink, etc.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Timely responds and resolves guest inquiries in the assigned areas while ensuring guest satisfaction.
• Assists maintenance and/or Viejas Outlet Management as needed during inclement weather.
• May be required to work special events outside regular operational hours.
• Maintains knowledge of current marketing promotions and/or special events.
• Attends all scheduled team member meetings and trainings.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained.
• Performs all other duties as assigned

• N/A
• 0 to 1 years of related experience and/or training.
• Good verbal, written, and interpersonal communication skills, including the ability to interact effectively with children.
• Bilingual in Spanish is a plus.
• Demonstrated high degree of good judgment.
• Good skating skill preferred.
• Knowledge of proper cash handling procedures.
• Knowledge of opening and closing procedures.
• Must be able to take initiative and demonstrate accountability and reliability.
• Responsible, dependable, work well with others and enthusiastic.
• Ability to work flexible schedule including evenings, weekends, and holidays.
• Ability to work regularly outdoors in inclement weather, including but not limited to rain, hail, snow, wind, and extremely cold weather.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.