Skating & Guest Services Associate — Flexible Hours

Viejas Casino & Resort; Viejas (CA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Viejas Casino & Resort in California is seeking staff for guest services in skating and arcade areas. You will help guests, collect cash, rent skates, and enforce safety rules while maintaining a clean, welcoming environment.

Responsibilities include supervising public skating, bowling desk duties, and responding to emergencies or inquiries. The role requires flexibility for evenings, weekends, and outdoor work in varying weather.

Qualifications

• 0 to 1 years of related experience and/or training.
• Good verbal, written, and interpersonal communication skills; interacts well with children.
• Bilingual in Spanish is a plus.
• Demonstrated high degree of good judgment.
• Good skating skill preferred.
• Knowledge of proper cash handling procedures.
• Knowledge of opening and closing procedures.
• Must be able to take initiative and demonstrate accountability and reliability.
• Responsible, dependable, work well with others and enthusiastic.
• Ability to work flexible schedule including evenings, weekends, and holidays.
• Ability to work outdoors in inclement weather (rain, snow, wind, etc.)

Responsibilities

• Operates the cash register to collect cash and make change as appropriate.
• Removes and records amount of cash in register at the end of shift.
• Rents and dispenses rental skates to guests upon purchase of tickets.
• Supervises and monitors (on ice) public skating sessions and maintains a safe environment.
• Cleans skates with cloth or buffing tools and shelves them by size.
• Oversees the registration desk including bowling reservations, lane assignments, and shoe rental.
• Monitors activities to ensure guests comply with rules and regulations.
• Issues warnings for safety infractions and reports violations.
• Watches and reports irregularities (fire hazards, lost children, alcohol violations).
• Notifies supervisor and security personnel in case of emergency.
• Assists guests and/or emergency personnel as needed.
• Keeps work area clean and free from trash, debris, etc.
• Cleans restrooms, takes out trash, cleaners mirrors and floors.
• Maintains a clean, safe, hazard-free work environment.
• Responds to guest inquiries and resolves issues promptly.
• Assists maintenance and Viejas Outlet Management during inclement weather.
• May work special events outside normal hours.
• Keeps knowledge of current promotions and events.
• Attends scheduled team meetings and trainings.
• Adheres to company/department policies and SOPs.
• Follows hygiene and safety standards.

Skills

Customer service

Cash handling

Verbal & written comms

Bilingual Spanish

Teamwork

Skating skills

Tools

Cash register

Job description

Viejas Casino & Resort in California is seeking staff for guest services in skating and arcade areas. You will help guests, collect cash, rent skates, and enforce safety rules while maintaining a clean, welcoming environment.

Responsibilities include supervising public skating, bowling desk duties, and responding to emergencies or inquiries. The role requires flexibility for evenings, weekends, and outdoor work in varying weather.