Guest Experience Lead — Elevate Service & Sales

lululemon; Wesley Chapel (FL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Development courses

Mentorship programs

Job summary

lululemon in Wesley Chapel, FL is seeking a Guest Experience Lead to ensure a quality in-store experience by delivering technical product education and leading the floor. As part of the store leadership team, you will drive sales goals and support team development while supervising on duty and participating in hiring.

You will welcome guests, coach teammates, and maintain operational readiness, including opening/closing procedures, scheduling, and creating an inclusive environment.

Qualifications

• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others
• High school diploma or equivalent required

Responsibilities

• Lead from the floor to deliver an exceptional guest experience
• Provide technical product education to guests
• Assist in recruitment, selection, and onboarding of store team
• Oversee opening/closing procedures and shift readiness
• Review daily data to drive sales and team performance

Skills

Retail experience

Leadership

Customer service

Education

High school diploma/GED/equivalent

Job description

lululemon in Wesley Chapel, FL is seeking a Guest Experience Lead to ensure a quality in-store experience by delivering technical product education and leading the floor. As part of the store leadership team, you will drive sales goals and support team development while supervising on duty and participating in hiring.

You will welcome guests, coach teammates, and maintain operational readiness, including opening/closing procedures, scheduling, and creating an inclusive environment.