Guest Experience Lead — Floor Leader & Coach

Lululemon Athletica; Wesley Chapel, Northern (FL, KY); Hybrid; USD 30,000 - 39,000; Full time

Job summary

lululemon Guest Experience Lead for a 14 week contract in Wesley Chapel, FL. The role sits on the store leadership team and focuses on delivering a high-quality guest experience while meeting daily sales targets.

The position involves supervising floor operations, coaching team members, and contributing to hiring decisions. The role requires at least 1 year of retail or customer experience, with ability to mentor others and provide technical product education to guests.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Responsibilities

• Lead from the floor to create an exceptional and inclusive guest experience.
• Provide technical product education and address guest needs when needed.
• Act as Supervisor on Duty to support store operations and drive sales.
• Participate in hiring, onboarding, and training.
• Review daily metrics to motivate the team toward sales goals.

Skills

Retail experience

Leadership

Mentoring

Customer service

Education

High school diploma / GED

Job description

lululemon Guest Experience Lead for a 14 week contract in Wesley Chapel, FL. The role sits on the store leadership team and focuses on delivering a high-quality guest experience while meeting daily sales targets.

The position involves supervising floor operations, coaching team members, and contributing to hiring decisions. The role requires at least 1 year of retail or customer experience, with ability to mentor others and provide technical product education to guests.