Guest Experience Lead: Elevate Service & Growth

lululemon; Fort Wayne (IN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon in Fort Wayne is hiring a Guest Experience Lead to ensure every guest enjoys a quality in-store experience. You will lead from the floor, provide technical product education, and drive store performance on daily sales targets as part of the store leadership team.

The role involves supervising on duty, assisting with hiring and training, and building a respectful, inclusive team while maintaining store readiness and operational excellence.

Qualifications

• 1 year retail or customer experience.
• Experience in leading, mentoring, or delegating with others.
• Strong communication and interpersonal skills.

Responsibilities

• Lead from the floor to deliver exceptional guest experience.
• Provide technical product education to guests.
• Assist in store performances and meet sales targets.
• Open and close the store according to procedures.
• Review daily data to track progress toward goals.
• Participate in hiring, onboarding, and training.
• Give feedback and develop team members.
• Foster an inclusive, collaborative work environment.

Skills

Guest experience

Leadership

Mentoring

Teamwork

Education

High school diploma/GED/equivalent

Job description

lululemon in Fort Wayne is hiring a Guest Experience Lead to ensure every guest enjoys a quality in-store experience. You will lead from the floor, provide technical product education, and drive store performance on daily sales targets as part of the store leadership team.

The role involves supervising on duty, assisting with hiring and training, and building a respectful, inclusive team while maintaining store readiness and operational excellence.