Seasonal Guest Experience Lead — Elevate Every Interaction

Lululemon Athletica; Fort Wayne, Northern (IN, KY); Hybrid; USD 30,000 - 34,000; Full time

Job summary

lululemon Athletica in Fort Wayne is seeking a Seasonal Guest Experience Lead to supervise the floor and deliver a premier in-store experience. You’ll educate guests on product value, lead by example, and help drive daily sales while guiding team performance and training.

The role emphasizes inclusivity, leadership, and strong guest relations, with a contract through January 2027 and a base pay range of $22.00–$25.25 per hour, plus a $2.00/hour bonus and performance-based incentives.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Some experience in leading, mentoring, or delegating with others.

Responsibilities

• Lead the guest experience framework on the floor to deliver an inclusive, high-quality guest experience.
• Assess guest connections and provide technical product education when needed.
• Act as Supervisor on Duty to lead the floor and drive sales goals.
• Ensure store readiness and uphold opening/closing procedures.
• Review daily metrics and participate in hiring and coaching activities.
• Foster respectful, collaborative team dynamics and development.

Skills

Guest experience

Leadership

Customer service

Education

High school diploma/GED/equivalent

Job description

lululemon Athletica in Fort Wayne is seeking a Seasonal Guest Experience Lead to supervise the floor and deliver a premier in-store experience. You’ll educate guests on product value, lead by example, and help drive daily sales while guiding team performance and training.

The role emphasizes inclusivity, leadership, and strong guest relations, with a contract through January 2027 and a base pay range of $22.00–$25.25 per hour, plus a $2.00/hour bonus and performance-based incentives.