Guest Experience Lead: Elevate In-Store Service & Team

lululemon; Rochester Hills (MI); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Health benefits

PTO

401k match

Employee discount

Fitness classes

Parental top-up

Development courses

Mentorship programs

Job summary

lululemon in the United States is seeking a Guest Experience Lead to ensure every guest receives a high‑quality in‑store experience. You will oversee technical product education, lead the floor as part of the store leadership team, and drive daily sales results through guest engagement and team performance.

You will participate in hiring, provide coaching and feedback, and foster an inclusive, energetic environment.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Retail experience

Leadership

Mentoring

Education

High school diploma

Job description

lululemon in the United States is seeking a Guest Experience Lead to ensure every guest receives a high‑quality in‑store experience. You will oversee technical product education, lead the floor as part of the store leadership team, and drive daily sales results through guest engagement and team performance.

You will participate in hiring, provide coaching and feedback, and foster an inclusive, energetic environment.