Guest Experience Lead: Elevate In-Store Service

lululemon; Nashville (TN); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Job summary

lululemon in Nashville seeks a Guest Experience Lead to elevate every guest interaction on the floor. You will provide technical product education, lead from the floor, and serve as Supervisor on Duty to help meet daily sales goals.

You’ll participate in hiring, coach team members, recognize performance in the moment, and foster a respectful, inclusive, high-energy environment that supports learning and growth. The role emphasizes collaboration and adaptability in a fast-paced retail setting.

Qualifications

• 1 year retail or customer experience.
• Experience leading, mentoring, or delegating with others.
• Inclusion, integrity and guest-focused mindset.

Responsibilities

• Bring the lululemon guest experience framework to life on the floor and lead from the floor.
• Provide technical product education and ensure every guest connection is meaningful.
• Act as Supervisor on Duty and assist in achieving daily sales targets.
• Participate in hiring, onboarding, and coaching of team members.
• Offer in-the-moment feedback and recognition to drive performance.

Skills

Guest experience

Leadership

Communication

Team collaboration

Adaptability

Education

High school diploma/GED/equivalent

Job description

lululemon in Nashville seeks a Guest Experience Lead to elevate every guest interaction on the floor. You will provide technical product education, lead from the floor, and serve as Supervisor on Duty to help meet daily sales goals.

You’ll participate in hiring, coach team members, recognize performance in the moment, and foster a respectful, inclusive, high-energy environment that supports learning and growth. The role emphasizes collaboration and adaptability in a fast-paced retail setting.