Guest Experience Lead – Beauty Services

Ulta Beauty, Inc.; Bainbridge Island (WA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision, life, andDis能力

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage with guests and promote salon and service offerings both in-store and over the phone. You will support the Experience Manager and Assistant Services Manager while delivering exceptional guest experiences and driving sales.

Responsibilities include handling bookings, guiding guests through promotions, and maintaining smooth salon operations with a focus on service quality and compliance with company standards.

Qualifications

• 1 year of relevant work experience or equivalent
• High school diploma preferred

Responsibilities

• Meet or exceed store goals related to retail and service sales
• Provide exceptional guest service in the salon, haircare, and skincare areas
• Handle sales, refunds and exchanges
• Assist services team with scheduling and guest records
• Promote services and promotions to guests
• Support service providers with appointment pages and rebooking
• Book appointments and support in-store events
• Stay informed on industry trends and products
• Maintain regular attendance

Skills

Proficient with POS systems

Strong communication skills

Ability to build customer relations

Sales experience

Independent and team player

Education

High school diploma preferred

Tools

Point of Sale system

Apple devices

Services Booking System

Job description

Ulta Beauty is seeking a Guest Coordinator to engage with guests and promote salon and service offerings both in-store and over the phone. You will support the Experience Manager and Assistant Services Manager while delivering exceptional guest experiences and driving sales.

Responsibilities include handling bookings, guiding guests through promotions, and maintaining smooth salon operations with a focus on service quality and compliance with company standards.