Guest Experience Specialist

Ulta Beauty, Inc.; Boca Raton (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage guests, promote salon and services, and support the Experience Manager with performance, people, and process goals. You will manage bookings, assist guests in-store and by phone, and share product knowledge to enhance the guest experience.

As part of the team, you will uphold store standards, assist with events, and help drive retail and service growth while maintaining a welcoming, organized environment.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience or equivalent education.
• Proficient with basic technology (POS, devices, booking system).
• Strong sales, product knowledge and customer service skills.

Responsibilities

• Meet or exceed store goals for retail and service sales and guest loyalty.
• Provide exceptional guest service in the salon, haircare, and skincare areas.
• Handle sales, refunds and exchanges with courtesy.
• Assist with salon phone calls, bookings, guest records, and traffic flow.
• Promote services and events and recommend products to guests.

Skills

Sales

Customer service

Communication

Teamwork

Technology proficiency

Education

High school diploma

Tools

POS system

Services Booking System

Apple devices

Job description

Ulta Beauty is seeking a Guest Coordinator to engage guests, promote salon and services, and support the Experience Manager with performance, people, and process goals. You will manage bookings, assist guests in-store and by phone, and share product knowledge to enhance the guest experience.

As part of the team, you will uphold store standards, assist with events, and help drive retail and service growth while maintaining a welcoming, organized environment.