Beauty Guest Experience Lead

Ulta Beauty, Inc.; Pearland (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage with guests and promote salon and store services.

You will support the Experience Manager and Assistant Services Manager by handling guest interactions, booking appointments, and ensuring a seamless service experience in a fast-paced store environment. Responsibilities include meeting sales goals, assisting guests across reception, salon, and sales floors, and ensuring compliance with procedures and safety standards.

Qualifications

• High school diploma is preferred.
• 1 year of relevant work experience or equivalent combination of education and relevant work experience.
• Proficient with basic technology (POS, Apple devices, Services Booking System).
• Demonstrate sales and service competency.

Responsibilities

• Contribute to meeting or exceeding store goals related to retail and service sales and guest loyalty.
• Provide exceptional guest service in salon, haircare, and skincare areas.
• Handle sales, refunds, and exchanges courteously.
• Support services by answering calls, booking, and managing guest records.

Skills

Customer service

Sales experience

Communication skills

Tech savvy

Education

High school diploma preferred

Tools

Point of Sale system

Scheduling system

Job description

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage with guests and promote salon and store services.

You will support the Experience Manager and Assistant Services Manager by handling guest interactions, booking appointments, and ensuring a seamless service experience in a fast-paced store environment. Responsibilities include meeting sales goals, assisting guests across reception, salon, and sales floors, and ensuring compliance with procedures and safety standards.