Guest Experience Lead

DoubleTree by Hilton Williamsburg; Williamsburg (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

401K plan with company match

Employee discounts at branded hotels

Job summary

Shamin Hotels in Williamsburg, VA seeks a Guest Service Agent to welcome guests, check them in/out, and provide warm, efficient service. You will handle reservations, answer questions, and offer recommendations to enhance guests' stays.

The role emphasizes accuracy, teamwork, and hospitality across in-person and online interactions, with opportunities to grow within a fast‑moving hotel group.

Qualifications

• High school diploma or GED required or equivalent experience.
• Proven front desk agent experience preferred.
• Strong time management and organizational skills required.
• Attention to detail and reliability essential.
• Excellent communication and guest-service orientation expected.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room keys and escorts guests as required.
• Answers inquiries about hotel services, local attractions, and directions.
• Keeps records of room availability and guest accounts.
• Calculates bills, collects payments, and processes charges.
• May make reservations and coordinate restaurant, transportation, or entertainment bookings.
• Supports other departments and maintains smooth front desk operations.

Skills

Attention to detail

Time management

Customer service

Prioritization

Reliable transportation

Verbal communication

Education

High school diploma or GED

Job description

Shamin Hotels in Williamsburg, VA seeks a Guest Service Agent to welcome guests, check them in/out, and provide warm, efficient service. You will handle reservations, answer questions, and offer recommendations to enhance guests' stays.

The role emphasizes accuracy, teamwork, and hospitality across in-person and online interactions, with opportunities to grow within a fast‑moving hotel group.