Guest Experience Lead

Ulta Beauty, Inc.; Pittsburgh (Allegheny County); On-site; USD 36,000 - 54,000; Full time

Job summary

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage with guests, promote services, and support the Experience Manager and team in delivering an exceptional guest experience in-store and over the phone.

The role focuses on service and retail sales, guest loyalty, and smooth salon operations, with emphasis on product knowledge, promotions, and appointment coordination. Strong communication and teamwork are essential.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience or equivalent education.
• Proficiency with POS systems and services booking tools.
• Ability to build and maintain customer relationships and provide excellent guest service.

Responsibilities

• Meet or exceed store goals for retail and service sales and guest loyalty.
• Provide exceptional guest service in salon, haircare, and skincare areas.
• Handle sales, refunds and exchanges professionally.
• Support services team with scheduling, guest records, and appointment flow.

Skills

Tech proficiency

Sales ability

Customer relationships

Communication

Troubleshooting

Teamwork

Education

High school diploma preferred

Tools

POS system

Apple devices

Booking system

Job description

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage with guests, promote services, and support the Experience Manager and team in delivering an exceptional guest experience in-store and over the phone.

The role focuses on service and retail sales, guest loyalty, and smooth salon operations, with emphasis on product knowledge, promotions, and appointment coordination. Strong communication and teamwork are essential.