Guest Experience Lead

Ulta; Florida; On-site; USD 19,000 - 25,000; Full time

Job summary

Ulta Beauty in the United States is seeking a Guest Coordinator who delivers exceptional guest service, promotes salon services, and supports the Experience Manager and Salon team with bookings and sales goals.

The role emphasizes in-store and phone interactions, knowledge of beauty products, and a 360 guest experience, requiring strong communication, basic tech skills, and the ability to work flexible hours including weekends.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience.
• Ability to use POS and booking systems.
• Strong communication and guest service skills.

Responsibilities

• Assist guests in-store and over the phone and manage salon bookings.
• Contribute to achieving store sales and service goals.
• Provide exceptional guest service and resolve concerns.
• Maintain store and salon cleanliness and operations.

Skills

Sales skills

Customer relations

Communication skills

Tech proficiency

Teamwork

Education

High school diploma

Tools

POS system

Apple devices

Services Booking System

Job description

Ulta Beauty in the United States is seeking a Guest Coordinator who delivers exceptional guest service, promotes salon services, and supports the Experience Manager and Salon team with bookings and sales goals.

The role emphasizes in-store and phone interactions, knowledge of beauty products, and a 360 guest experience, requiring strong communication, basic tech skills, and the ability to work flexible hours including weekends.