Guest Experience Lead – Salon & Beauty Services

Ulta Beauty, Inc.; Town of Monroe (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts

Job summary

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage with guests and promote salon and store services, both in person and by phone. You will support the Experience Manager and Assistant Services Manager, drive service bookings, and contribute to a high‑quality guest experience.

The role emphasizes outstanding guest service, teamwork, and adherence to store procedures, with opportunities for growth within a stable, nationwide beauty retailer.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience or equivalent.
• Strong customer service and communication skills.

Responsibilities

• Assist guests in-store and over the phone to promote services and drive sales.
• Manage service bookings, guest records, and check‑in procedures.
• Provide friendly, courteous service and resolve guest concerns.
• Support a clean, compliant store environment and teamwork with EM/ASM.

Skills

Guest service excellence

Sales & service

Communication skills

Tech proficiency

Teamwork

Education

High school diploma

Tools

Point of Sale (POS) system

Services Booking System

Apple devices

Job description

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage with guests and promote salon and store services, both in person and by phone. You will support the Experience Manager and Assistant Services Manager, drive service bookings, and contribute to a high‑quality guest experience.

The role emphasizes outstanding guest service, teamwork, and adherence to store procedures, with opportunities for growth within a stable, nationwide beauty retailer.