Guest Experience Lead

Ulta Beauty; California; On-site; USD 22,000 - 29,000; Full time

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage with guests, promote salon services, and support the Experience Manager and Assistant Services Manager through exceptional service and effective store operations.

The role focuses on building guest relationships, handling bookings, and driving service and retail sales while collaborating with stylists and skin therapists, ensuring a comprehensive 360° guest experience.

Qualifications

• Passion for beauty industry and exceptional guest service.
• Ability to learn and communicate salon services and product knowledge.
• Strong interpersonal and team collaboration.

Responsibilities

• Engage guests and promote Ulta Beauty services in-store and over the phone.
• Answer salon calls, manage bookings, guest records, and scheduling flow.
• Support service providers with appointments, events, and guest experiences to meet sales goals.
• Inform guests about promotions and services and provide knowledgeable product recommendations.
• Maintain prompt attendance and uphold store procedures and standards.

Job description

Ulta Beauty is seeking a Guest Coordinator to engage with guests, promote salon services, and support the Experience Manager and Assistant Services Manager through exceptional service and effective store operations.

The role focuses on building guest relationships, handling bookings, and driving service and retail sales while collaborating with stylists and skin therapists, ensuring a comprehensive 360° guest experience.