Guest Experience Lead

McDonald's; Oregon (OH); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Competitive pay from $14.00 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading global fast-food chain seeks a Guest Experience Lead to enhance the guest experience and resolve concerns. Responsibilities include engaging with guests, maintaining a friendly environment, and promoting app features. Ideal candidates should have a passion for service and effective communication skills. This role offers flexible scheduling and competitive benefits, including pay from $14 per hour.

Qualifications

• Must be humble and hospitable in demeanor.
• Passion for serving others is essential.
• Desire to learn and grow in the role.
• Effective communication and customer anticipation skills are needed.

Responsibilities

• Lead guest experience by checking in with guests.
• Resolve guest concerns to their satisfaction.
• Collaborate to maintain a welcoming restaurant environment.
• Promote app and mobile ordering features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Desire to learn and grow

Effective communication

Job description

Overview

Guest Experience Lead (Guest Experience Leader) at McDonald’s — responsible for delivering a welcoming guest experience, resolving concerns, and promoting McDonald’s app, mobile ordering, and promotions. This role offers flexible scheduling and a value-driven work environment.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring they are enjoying their visit.
• Address guest concerns and provide resolutions to their satisfaction.
• Collaborate with the team to maintain a welcoming, friendly, and clean restaurant environment.
• Promote promotions and the benefits of using the McDonald’s App and Mobile Order & Pay features.

Qualifications

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Benefits

• Competitive pay from $14.00 per hour (approx. $15.91/hour with incentives)
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

And much more.

Employment details

• Employment type: Full-time
• Seniority level: Entry level
• Job function: Other
• Industries: Restaurants

Equal Employment Opportunity

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to perform essential functions and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or need an accommodation during the application or hiring process, please contact [e-mail].