Guest Experience Lead

McDonald's; Madeira Beach (FL); On-site; USD 19,630 - 22,317; Part time

Benefits offered by this job

Competitive pay

Employee discounts

Paid sick leave

Tuition reimbursement

Training opportunities

401k plan

Medical benefits

Job summary

A leading fast-food restaurant chain in Madeira Beach is seeking a Guest Experience Lead to ensure a welcoming atmosphere for guests. Responsibilities include leading guest interactions, resolving concerns, and maintaining a clean environment. Ideal candidates should have strong communication skills and a passion for service. The role offers competitive pay from $14.25 to $16.20 per hour, along with various employee benefits.

Qualifications

• Ability to lead guest experience and address concerns.
• Passion for creating a welcoming environment.
• Effective communication skills with guests.

Responsibilities

• Lead the guest experience: check in with guests and ensure they are enjoying their visit.
• Handle guest concerns and resolve issues to their satisfaction.
• Work with your team to maintain a welcoming and clean environment.

Skills

Humble and hospitable demeanor

Passion for helping others

Desire to learn and grow

Effective communication

Anticipate customer needs

Job description

Overview

Guest Experience Lead role at McDonald’s. Flexible scheduling with a focus on guest experience and creating a welcoming environment for guests and team members.

Responsibilities

• Lead the guest experience: check in with guests and ensure they are enjoying their visit.
• Be the solution: handle guest concerns and resolve issues to their satisfaction.
• Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Provide expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features.

Qualifications and Skills

• A humble and hospitable demeanor.
• A passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Benefits

• Competitive pay from $14.25 per hour to $16.20 per hour plus cash incentives.
• Employee discounts and free meals.
• Paid sick leave and/or paid time off.
• Tuition reimbursement and/or educational assistance.
• Training and advancement opportunities.
• Weekly direct deposit.
• 401k plan.
• Medical, dental, and vision benefits.

Additional Information

This role is vital to the guest experience. Available to full time employees in select locations. Referral information and job postings for related roles may appear in the original listing but are not part of the core job description.

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or need an accommodation during the application or hiring process, please contact [e-mail].