Guest Experience Lead

McDonald's; Obetz (OH); On-site; USD 19,975 - 22,702; Full time

Benefits offered by this job

Competitive pay from $14.50 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant in Obetz is seeking a Guest Experience Lead who will focus on delivering a welcoming guest experience. This role involves checking in with guests, handling their concerns, and collaborating with the team to maintain a friendly environment. Ideal candidates should have a passion for customer service and the ability to communicate effectively. Full-time position offers competitive pay and various employee benefits.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.

Responsibilities

• Check in with guests and ensure they are enjoying themselves.
• Handle guest concerns to their satisfaction.
• Collaborate with the team to maintain a welcoming environment.

Skills

Effective communication

Customer service

Team collaboration

Job description

Overview

Guest Experience Lead at McDonald’s. This role focuses on delivering a welcoming guest experience and ensuring guests have a positive visit.

Responsibilities

• Lead the experience: Check in with guests and ensure they are enjoying themselves.
• Be the solution: Handle guest concerns and provide resolution to their satisfaction.
• Team collaboration: Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know: Offer expert insight into promotions and benefits of using the McDonald’s App, Mobile Order & Pay features.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs.

Perks & Benefits

• Competitive pay from $14.50 per hour (up to $16.48/hour) plus cash incentives.
• Employee discounts and free meals.
• Paid sick leave and/or paid time off.
• Tuition reimbursement and/or educational assistance.
• Training and advancement opportunities.
• Weekly direct deposit.
• 401k plan*
• Medical, dental, and vision benefits*

Available to full-time employees in select locations.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Restaurants

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].